Questions About Your Rights and Our Legal Obligations
We collect your full name, date of birth, email address, phone number, and billing address. If you fund your account via DANA, OVO, GoPay or QRIS, we also record the e-wallet transaction ID and timestamp. This data is used solely for account verification, withdrawal processing, and legal compliance. We never sell it to third parties.
We retain account information, including your deposit and withdrawal history, for seven years after account closure. This is required by Indonesian financial regulations. Personal details like your address or phone number may be deleted sooner if you request them through Account Settings.
Yes. Log in to your account, go to Settings > Privacy & Data, and select 'Request My Data.' We compile your information in a standard digital format and deliver it within 30 days. You can also email our legal team to submit a formal written request.
If your deposit fails, the funds are not deducted from your e-wallet. Check your e-wallet's transaction history to confirm. If you see a duplicate charge or believe an error occurred, contact our support team within 48 hours with your transaction ID, and we will investigate and coordinate a refund.
Your withdrawal is verified and processed by us before it reaches your e-wallet or bank. Verification includes identity checks and account-ownership confirmation. Once we release the funds to DANA, OVO, GoPay or your bank, delivery depends on that institution. We recommend confirming receipt within one business day.
You can update your email and phone number in Account Settings at any time. Your full name and date of birth cannot be changed after account creation for compliance reasons. Contact our support team if you need to update your address for withdrawals.
Change your password immediately and contact our support team through live chat or email. We will review login history, flag suspicious activity, and help you secure your account. If funds were withdrawn without your consent, contact us and your e-wallet provider (DANA, OVO, GoPay or QRIS) within 24 hours.
