Your Questions About Our Terms
Minor breaches—like logging in from a blocked location—trigger a warning and a chance to correct it. Serious breaches such as using fake identity documents or attempting fraud result in account suspension without refund. We notify you of the breach and your right to appeal within five business days.
Yes, we can update terms to comply with new local laws or improve security. We notify you by email and in-app at least thirty days before the change takes effect. If you disagree, you can close your account and withdraw your balance before the new terms apply.
All four payment methods are covered equally under our terms. Deposits via these rails are final once confirmed by the payment provider. We do not reverse deposits, but if a duplicate charge occurs, file a refund request through your account within seven days and we investigate.
Verification means confirming your identity and address once during signup. You upload a photo ID and a recent utility bill or bank statement. Players in Surabaya and Bandung complete this in under five minutes. We keep your documents encrypted and delete them after three years.
Withdrawals requested between 08:00 and 22:00 are processed within sixty minutes. Requests made outside those hours are queued and processed at the next operating window. We email confirmation once your funds leave our account; arrival time depends on your bank.
Yes, if your withdrawal has not yet been processed by our payment partner. Cancel it in your account Wallet before the sixty-minute window closes. Once funds leave our system, you must contact your bank to reverse the transfer.
Your balance remains yours indefinitely. We do not charge dormancy fees or expire your balance. If you take a break and return after six months or longer, we may ask you to re-verify your identity for security, but your funds are protected.
